- Must have strong Hardware experience
- Must have OneFS - dynamic vs static pools, smartconnect
- All interview will be Video Call.
Nice to have - Experience in HPC and High Performance Storage environments
Project Tasks
The customer operates a large PowerScale cluster environment and requires a skilled PowerScale expert at each location. Due to the environment’s size, multiple support tickets are managed daily.
Resident is expected to:
• Open and manage all Dell support tickets, including executing all requests from support (gathering logs, executing commands, etc.) until issues are resolved.
• Work with support to manage all escalations.
• Coordinate and collaborate with the Dell Field Services team when dispatched to the customer location.
• Assist the customer with any additional tasks or activities as requested.
Resource must have proven experience in:
• Fast-paced environments.
• Working with Dell Customer Support.
• Managing escalations within Dell Support.
• Being detail-oriented.
• Driving issues to successful resolution
